Base Warranty Period (Nordic)
- Monitor Signage: 3 years Swap + De/Re-installation
- Commercial / Hospitality TV : 3 years Repair & Return (2 years for models bought before 2019)
- Media Player: 1 year Repair & Return
- Desktop Monitor: 3 years Repair & Return
- Medical Monitor 3 years Swap
- Diagnostic Display 5 year Swap
- LED Signage: 3 years Repair & Return + 2% swap stock
Base Warranty OLED (Nordic)
OLED Commercial / Hospitality TV : 3 years Repair & Return
OLED Open Frame: 3 years Swap only
OLED Monitor Signage 3 years Swap + De-/Re-installation
Transparent OLED 3 years Swap only
Warranty Condition Repair “Within Warranty” Period
- Warranty period – Proof of purchase or installation date.
- Valid for product purchased from LG Electronics Nordic or Authorized Distributor.
- Within warranty period, defective products will be repaired/replaced free of charge.
- Free telephone support.
- Pick-up and delivery service where on-site repair is unavailable.
- Product sent for service inspection shall be sent with complete contents (accessories etc), complete box contents and pictures of defective unit.
- Customer is responsible for proper information of the defective unit.
- The target lead time of swap + de-/re-installation is 2 working days.
- The target lead time for Repair & Return is 3-5 days (at workshop).
- The target lead time for LED Repair & Return is 31 days. See page 9 & 10 for details.
- If the defective unit is not reparable by LG, the unit will be replaced for same unit or substitute model which has a same quality & measurement as defective unit.
